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F.A.Q
Customer Service
Our Store
SHIPPING
ALLERGIES INFORMATION
TIME NEEDED FOR PARTY FAVORS ORDERS
F.A.Q
Customer Service
Our staff are available to assist you on weekdays (excluding USA Public Holidays) between 10:00 AM to 6:00 PM EST.
1-877-848-4857 Phone
1-305-854-9554 Fax
Our Store
Our Store is located at: 1801 Coral Way, Suite 116, Miami, FL 33145
Monday -Thurdays 10:00 AM to 7:00 PM.
Fridays 10:00 AM to 8:00 PM
Saturdays 11:30 AM to 8:00 PM
Closed on Sundays
Call 305.854.9936
SHIPPING
We use FEDEX as our official carrier; Our shipping charges are currently FedEx fees based in weight and distance. •REGULAR SHIPPING WILL TAKE 2 BUSINESS DAYS FOR DELIVERY. •ALL ORDERS PLACED BEFORE 10:00 AM EST will be shipped same day, Monday to Wednesday Please be advised that orders placed THURSDAYS and FRIDAYS can only be shipped the following Monday with the 2nd day service, to avoid the chocolates overstaying on weekends at the FedEx warehouses at high temperatures. There are Saturday and Next Day delivery options but at higher rate that have to be arranged separately. •If product is not in stock, or it's a custom order you will be contacted to establish a new ship date. •Please note that we cannot ship to P.O. Boxes. You must provide a street address for your order. •We regret we cannot deliver on Saturdays any orders placed from our online store. Please call (305) 854-9936 if Saturday delivery is required. •At the moment we DON'T SHIP outside the USA
ALLERGIES INFORMATION
Romanicos Handmade Truffles are made in a facility that processes milk; hazelnut; coconut & almond. Therefore, our truffles may contain traces of the above ingredients.
TIME NEEDED FOR PARTY FAVORS ORDERS
If your order is less than 50 boxes you can place it as short as 10 days in advance. For order of 50 boxes or more we need at least 3 weeks in advance.
